I wouldn't go anywhere else. I've been to so many mechanics in my life, I just wish I had discovered Borst a long time ago. I've been coming here for six years and now. I've brought six different family vehicles of different brand and model years and Borst helped me keep up with the vehicles through their various maintenance needs and occasional crises. Borst is consistently reliable, honest, professional, and helpful. They stand behind their work and their reputation. The service writers always help me prioritize what needs to be done first out of all the things that are needed on the vehicle. Their friendly driver will transport you to work or home.
No matter what, getting your car repaired is always expensive but these guys did such a great job. I originally wanted a tune up and of course by battery and alternator crap out right before I take it in. So an expensive trip later I'm back on the road. I was more than happy with the service, they threw in a couple of extra services and I left with some items that they recommend I get fixed, which I did appreciate. They completely looked at every inch of my car and told me what should really be done now and what I can wait on. AND they were fast. Being without your car for any period of time sucks but these guys were very quick and I haven't found any spare parts sitting on the engine. Wonderful job!!
I have had some ups and downs with Borst automotive. On the other hand I have had many problems with other repair shops. I stick with Borst. I would like to ask the negative reviewers, if the repair shop you regularly visit is so trust worthy, why are you taking your vehicle somewhere else? The list of repairs you are receiving are not necessarily asap's ASK! I did and do. Lori goes one by one what needs attention now and approximately how long I can wait to repair other items. I give Borst automotive 5 stars
I have always been able to get in when I need service. They do great work and I can leave confident with the work they have completed. Peace of mind while I'm driving my vehicle is very important to me and Borst gives me peace of mind. I like that they always explain everything clearly and give me the opportunity to say ""yes"" or ""no"" to each repair. I rarely say ""no"". That is how much I trust their recommendations. At the end of the day I like not worrying about my car.
This was my first time at Borst. I would recommend them to anyone. The service was absolutely stellar and the way they treated me I would never expect from an automotive shop. I had my oil change and 30 point inspection done in little over an hour and they kept me informed on the status of my vehicle, whereas some places leave you in the dark. I will be taking my car here for anything in the future. I highly recommend this place. They aren't like those cheap auto places where they say everything is wrong with your vehicle.
I had a very good experience here. Came in with a coupon from AAA for an oil change & vehicle inspection. I was given a detailed list of problem areas ranked from most urgent to least, along with price estimates. After making a repair, I was pleasantly surprised to see that they also washed my car inside and out. Great service! They even have free coffee, cookies, and popcorn while you wait.
I have grown to trust Borst to find the problems and get them fixed. I have returned with problems but they found they were still under warranty so they fixed them for free. I first started using Borst for emission test fixes since my car is over 20 years old and I was always failing emissions testing. They would also provide a detailed list of what else they recommended or found that may need fixing. I have often used them for these repairs but their hourly costs are more then some shops so I get brakes and tires elsewhere. With a 20 year old plus truck I often have issues but I can trust Borst to identify and fix them. Yes, they may be a little more expensive but overall you get what you pay for. I highly recommend Borst especially if you have an issue that just seems to never get fixed correctly. They have a wonderful staff and have even helped me out in a pinch when I needed the repair but was a little short on the bill. How many companies now a days trust their customers like that!
After struggling for years to find a reliable and honest auto repair shop in Tucson I finally have found just that in Borst Automotive. The people at Borst are thorough, professional, and considerate. I've had such good experiences with Borst that I won't even take my car to another shop for so much as an on-sale oil change. I'm a Borst customer for life. They are good at what they do, they don't over charge, they are honest, and they are courteous and professional toward their customers. Highly recommend this outfit.
I Have Been Going to Borst Now for About 10 years or more and have never had a Bad experience. They Have Always treated me wonderful, They maintain My Car and have always provided excellent service.I strongly recommend Borst they have always done such a wonderful job.
great customer service! went out of there way to help me out. Loaner car was great! thanks again
Excellent service. Fast, friendly and more then helpful!!!!!!
Staff is nice and friendly. They take great care of my car, and the bonus is the cappuccino machine and coffee machine.
Customer service is excellent. Lori worked with my sister to get her car fixed. They are no bargain but you can trust them to do a good job and get it right.
excellent as always. prompt services. clear information.
As always they did a great job.
Excellent service. The gentleman, Steve, who worked the front counter was very polite and helpful. I feel like I was treated with respect and given honest answers about my vehicle. Thank you to Borst and Steve, I will definitely be bringing my vehicles back for future service.
As always courteous, reliable service delivered as said and on time. Thanks
As always, my automobile is very well taken care of by the staff at Borst.
Customer service was excellent.from start to finish. Although a minor problem occurred during the automotive work being done on the car, the Borst staff went way beyond the "normal" to make sure that I was well taken care of. And with no added expenditure or time wasted to insure that I was completely satisfied. Thanks.to Borst.
Steve was very professional and kept us apprised on the status of our car throughout the repair process.He is an asset to your organization. He was great.
As always, the quality of the work is superb.
DemandForce As always Lori and gang take exceedingly good care of your car and you
Fast service, a bit expensive but when you have a skilled tech work on your vehicle it doesnt come cheap. They provide an excellent warranty so it off sets the cost in the long run. I have been here twice and both times service was great.
Friendly employees, kept me informed throughout my repairs, thorough vehicle inspection, reasonable labor rates.
Just a lube/oil/filter but service was quick and thorough.
Josh is a top notch mechanic. I always trust him with my Subaru above all others. Lori is great. She explains everything clearly and tries to save me money, besides being very friendly. I would never go anywhere else as long as they are at Borst.
Great customer service. Wonderful and friendly people to deal with. Steve was an awesome service advisor! Will be back again!
They made the whole experience effortless and very professional
car runs much better. need to improve on communicating with the customer.
As usual I was very pleased with the concern for my vehicle and the quality of service.Two things that are great about Borst: First is the 26/26 warranty on parts and labor. Second is Lori West. Her knowledge, attitude and care of her customers is great. All businesses should have a Lori West in their costumer care area. Thanks Lori.
Lori couldn't be more understanding and clear in her communications. Thank you, Joan di
Excellent work as usual.
Excellent service, as always. I've been coming here for years, and the service is always the same!
Borst staff and mechanics always take great care of my car AND me.
work was done exactly as I was told and quickly
Unlike my dealership, the professionals at Borst made me feel not only valued as a consumer but as a customer. They listen to your concerns and actually address them. This leaves me confident in my vehicle when I leave the shop. There's a reason those top shop awards are prominently displayed on the wall. Doug
Professional all the way
All the employees are very friendly, helpful and knowledgeable. They provide great service to your car and take your concerns about car problems seriously. They give warranty on any part they put in your car which is rare nowadays. I also like their shuttle service to wherever I need to go in Tucson. I now live in another state but bring my car to be serviced at Borst every time I am in town.
Great service like always! I would recommend Borst to anyone, anytime!
The Service was great! When in for an oil change and did a minor battery cleaning as well. My car was washed(much appreciated).Lori and Brandon were professional and the delicious flavored coffees and cookies were a great pick me up.
The folks at Borst have always taken the best care of my car.
It was very easy to get an appointment that was convenient for me. Everyone is always so helpful and informative.
Excellent service, repaired as promised, very helpful and friendly front office staff.
I scheduled an oil change and tire rotation online. I arrived a little early, they handed me the paperwork as I walked in the door and got started right away. Of course there is $300 worth of other work to be done, but they 'proved' it to me with pictures and detailed explanations.
Service was great..
Laurie is a total delight to deal with. I always feel that she listens and understands why you are bringing the vehicle in, and she explains everything that has been done and why. I feel confident with turning my keys over to Laurie!! She is a true asset to your business, the only one I feel confident in turning my keys over to in that front office.
you can't beat the service
Always consistently high quality.
I trust Borst Automotive to work on my car. Their staff is very pleasant and nolleagable. I have never had a bad experience with Borst Automotive
Good folks to work with.
The sevice provided was very good and done in a timely way. I have been using Borst Automotive since we bought the Kia in 2012
Awesome shop with very professional employees. They were able to diagnose all the issues that were effecting my Volvo's check engine light. Previous shops, and a dealership could not figure out the cause and had given up. I was beginning to wonder if I was ever going to pass emissions. Borst found everything and I was able to get a clean bill of health. Lori was great and explained everything in a way that even I could understand. I will continue to bring my Volvo in the future!
You are the best in service, punctuality and friendliness!!
I have been a Borst customer for 6 or 7 years now. I am always extremely pleased with the care I get at their shop. I feel they are very honest and trustworthy and do their best to keep repairs affordable! I really like all of the employees, they are always friendly and professional. Plus they have cookies!!
So far Borst has been great for taking care of my Honda. I appreciate how professional and helpful Branden has been.
Great experience as always. Good, reliable service.
A smile and a gracious greeting always await you when you walk in the door! Service is excellent, as is explanations of repairs to be accomplished, if necessary, and warranty for those repairs. I highly recommend this shop for ALL auto service and repair needs!!! :-) Ruth Blanchard
The staff was very friendly and they addressed my automotive needs in a prompt and professional manner. The hot coffee and warm cookies were delicious. Their shuttle driver had a great sense of humor which may my trip to work very positive. My Service Adviser only recommended to perform the work that the car needed not necessarily what the dealer had recommended or told me. I did ask for one service to be done in addition to their suggestions. A big plus, they wash and vacuum your vehicle...a nice touch and appreciated.
Always feel good when I bring my car in. People are extra friendly, and the service is outstanding.
Everyone was fantastic! They got me in right away and fixed the problem the same day. What I really love about Borst Automotive is that they talk to me, a woman the same way they talk to my step dad. They take the time to explain everything and make sure I understand. 100% honest!
I'm always pleased with the Borst team. Thanks especially to Josh for taking excellent care of my car.
Service is prompt and very professional.
As always, respectful, prompt, helpful, thorough
Great service. They always take great car of my car.
As usual, my experience at Borst was great. The cost was good and the service was excellent. Lori is very easy to work with. The loaner car was cool.
Always quick &reliable
Very good personal service.
The best service, as always.
As is typical, the folks at Borst bent over backwards to try to help me - giving me good advice on what needed to be done, and helping me work out a way to actually accomplish it. My compliments to Jason for all his hard work on my behalf in dealing with an old insurance claim (handled by ANOTHER company, no less). Your team is the best!
JEAN 7 MICHAEL M
Lori is a great rep for Borst. Honest and forthright. Very helpful.
very professional staff and fun to deal with
Awesome, as usual!
my family and I have been coming here for years! there customer service is out of this world
The request for a review carried the wrong license # for my Corolla, so I deleted it.)The service found a serious problem after two or three previous attempts over several years; this was because the car showed no symptoms to the Borst mechanics until this attempt. I'm grateful to have it finally corrected.
Lori, Doug, Brandon...always professional and efficient. Lori always presents a comprehensive list at the end of what is completed that lets me know of any other issues in priority order that need attention.Doug works on my car each time which is nice as he knows it well! Brandon is always friendly like Lori and professional.Dealing with car problems are not fun but they ease the burden as much as possible.
Always feel well taken care of at Borst Automotive.
I've always been pleased with your service. I've been coming to you for so many years--I don't even remember. However, you have my license number wrong. It is LDFTGMA
Love these people! They really know about customer service which is rare these days.
Didn't know what the problem was with my vehicle, just metal on metal sound. They were prompt with calling me, and letting me know what the issue was.
Always excellent service
Great service as always!
As always it was timely and professional
I love this place, they are the only car shop I have ever found with people I actually trust. They never give me a list of problems that I "need" to fix and will cost an arm and a leg, but instead give a short list of actually necessary fixes and very reasonably priced. They are open early, which is great for those of us that work during the business day AND they have a driver that will take you where you need to go and pick you up later if you have to leave your car there for a while. And the driver is so nice...he actually is retired and does it for fun to be around people to people so it's a pleasure riding in the car with him. Oh, and the soft drinks, coffee, and snacks including amaaaaazing FRESH BAKED COOKIES are a nice touch. Will be back for sure!
My experience at Borst Automotive was excellent. Lori assisted me with all my questions and concerns and made sure that I received the best customer service. I went in knowing nothing and feeling intimidated but left there knowing everything and feeling secure that I received the truth about my vehicle. Thank you Lori and the staff at Borst.
Oh my goodness....Borst has done it again. What amazing service and professionalism. You are always so willing to give me options, information, and curtesy. Thank you.
Explained everything along the line. Kept me up to date with what was happening.
Problem was solved with the usual awesome level of communication and professionalism. Plus I had a chance to have a cup of coffee and read a book.
Timely, courteous, thorough, friendly, helpful, conscientious, trustworthy - no criticisms whatsoever. I wish I had started going there years ago
I was pleased with the problems identified and repaired. I will be moving and will miss the quality care my vehicle receives at Borst, as well as the 26/26 warranty.
I only care about two things...a business is honest and they take care of me. 5 stars on both items! Thanks.
Lori and Josh have been SUPERB! We have struggled with an old car and they have gone above the call of duty to get the job done! Great people!
Always friendly and efficient.
Dealing with Lori at Borst is always a pleasure! She goes out of her way to explain what has to be done and always makes me feel like I'm welcome. I remember when she first started there and she has come a very long way in her knowledge of the automotive business and her way of dealing with the Borst customers.
JACKIE & RON A
Awesome as always! Been coming here for years and there is no one else I trust with our vehicles. Lori and Josh make a great team.
Thank you for helping our VISTA friend when she needed it. It is your dedication to the community that impresses me the most.
I believe that they are friendly and knowledgeable people, with service to the customer as a first. I cannot say enough good things about Lori and Josh!
Thank you to the Great Team at Borst Automotive! I appreciate you taking care of my car. Top Notch Service every time!
Great job! My car had to be towed there after hours and they looked at it first thing the next morning. They were very patient with me, as the payment stuff was a little complicated. They didn't overprice me on anything and also didn't say stuff I needed that I really didn't. They were very honest. Thank you!!!
Another typical great experience
As always good
My car was serviced and everything checked that I noted; everyone was very courteous and professional. The popcorn and the Cappucino machine are a nice perk.
I've only driven about 20 miles since the fix. Since the noise is gone I assume it was properly fixed. The front desk personnel are polite and respond to questions. So far, nothing to complain about.
Just an oil change this time. Glad to be able to get a ride to the office and back. Borst staff always notes anything they're keeping an eye on that they don't consider critical at the moment. Helps with budgeting/planning for future work.
i just wonder if repairs are neccesary
You're the BEST and the records prove it!Lorie is a great asset to your company. Your shuttle service was a huge help. Thanks!
Great service - and all in one day!
As usual, the service was great!!
This is the best place in town! Lori takes great care of my 3 cars which are 8-25 yrs old. On my most recent visit, she notice a bad tire which could have been a big problem on my cross country trip. i trust whatever they say my cars need and they all run great.
Just a routine checkup, but lots of info and assistance from Lori. Thanks again
Borst always does a great job!!! I have been taking my car there for years
Everyone was very friendly, helpful and efficient. I will definitely be taking my car to Borst for any service it requires.
Wonderful staff and even better service
Seems like a great shop. Clean building, friendly employees who know their customers names. I felt confident that when I was told what was wrong with my truck, that was correct. I did not feel any doubt towards the mechanics diagnosis. I am definitely going to use Borst again.
great problem solvers re: car keys that no longer function
As usual, great service!
They really know their stuff! Honest, quality work.
WOW! these guys are great! Came in for an oil change and in their inspection found that I had a belt that was coming apart . Had it replaced and back on the road safely. Had a cup of coffee and Wi-Fi to do work while I waited. Thank you all!
I left with the feeling that my car has been carefully serviced by the Borst folks. Thanks.
I wouldn't go anywhere else.
I love the people and the quality of service at Borst!!! I use them for my service on my Kia Soul whenever possible!!
They give a good estimate and get the job done on time
Good customer service and work on my vehicle. The final cost was a bit higher than another shop might have been, but Borst has a good warranty on their work.
Just had tires rotated and oil changed. Work done promptly and, I trust, correctly. Everyone friendly. No complaints. I'm happy.
We've been using Borst for the past three or more years and have great service. I would recommend them to anyone looking for a reliable shop in Tucson.
Borst Automotive was recommended to me by my AAA operator during an early morning emergency tow after I blew a belt and my water pump. I decided to give them a try and have been thrilled with the relationship! They had a diagnosis by the afternoon and work was completed by the next evening. I have now gone back for more major work within two weeks of that first visit and plan to use them for a number of other jobs to get my 14 year old BMW 328i running like new. Great service and people!
Very good job. Everything was done excellent. Will go back for more work.
New to Tucson after living in Europe for 10 plus years. Purchase a used car while waiting for our two car in transit. Car had minor issue but one major thing that when taken to two different shops that seem to want to add more parts than needed to fix the problem. Borst fixed it in a timely manner and provided a loaner car as well! I will recommend them to everyone I know and they will have my business for my BMW and Honda!
As always, amazing service and friendly people
JACKIE & RON A
As always the service was outstanding. Derrick & Lori are very patient with us& are willing to explain what is being done to our cars. They don't give up on us. Couldn't ask for anything more. Thanks all of you at Borst.
Always professional with great service. Thank you Borst.
I am happy with the courtesy and knowledge of the staff and the quality of the mechanical work performed.
Outstanding, personalized service of my '56 Chevy Bel Air; fair prices, too.
Borst was great as always and my car runs like new.
I have been with you for several years now and the service and the people are just outstanding. I recommend Borst to anyone who wants to keep their car in tip top shape.
Reply from Borst Automotive: Thanks Paul, always good to know we are exceeding expectations
I appreciate the way Lori talked with me and explained the process they used to figure out what was wrong with my truck. It showed their professionalism and ingenuity.
As always, good work. Thank you.
Reply from Borst Automotive: you are very welcome.
Everyone at Borst is always so friendly, hospitable, and professional, explaining everything & answering all my questions. Thank goodness there are still honest people like you in the world!
Reply from Borst Automotive: Well thank you very much for the complement.
A class act all the way!! Not sure what they are doing to my car, but they make the experience a great one! LOL!!
wonderful service as usual!
Professionals with a capital P. Informative. Explained the details; answered the questions. Apologetic when a part didn't arrive (not their fault) and the job was extended two days. Helped me to feel okay (not, certainly, great) about spending a lot of money because it was necessary. Great to have a sympathetic, knowledgeable pro give you bad news with a good solution. I'm glad to have a good dentist, a good surgeon if I need one, and the people at Borst. They are trustworthy.
Wonder of Wonders! My car was ready at the time promised and atthe cost estimated!
Borst staff spent a day replacing timing belt, water pump, pulleys. They very kindly gave us a loaner car for the day. I always expect fine service from Borst and receive it. We've been going to Borst for about 12 years.
Good service as always, but your new policy that those who plan to wait can only come in at 7:30 am doesn't work well for me. If I have a scheduled appt ahead of time, what difference does it make to you if I wait for the service to be completed? Isn't that more convenient for you than having to drive me home all the way across town and then pick me up again? My husband suggested that I go elsewhere for routine oil changes. Are you trying to discourage that service?
Reply from Borst Automotive: We have implemented the 7:30 waiter policy to help customers get in and out in a timely manner. First thing in the morning before the shop gets to busy. Just like everything in life there are always exceptions to the rule. If a customer needs a specific time we can still accomidate that request!Sincerely, Lori
The people at Borst are friendly, knowledgeable, and professional. I highly recommend them.
Service was excellent. Always courteous and professional. I can always count on thorough exam of my cars. You pointed out a leaking trans axle seal that would have otherwise would have gone unnoticed by many other businesses. It was covered under dealer warranty which you said it probably would be. Thanks for all you do.
JACKIE & RON A
We are so pleased with the service we received. Borst employees went out of their way to help us. We couldn't be happier.
Happy about use of email, computerized history of my vehicle, friendly staff.
Excellent experience - the emails were helpful, the web forms easy and quick to make appointments, quick confirmation of appointments. Very friendly and professional staff. Pleasant office experience.
I was pleased with their knowledge and professionlism and they pointed out some errors of some prior work I had completed at another shop which could have caused a real issue. They corrected the mistake. I was happly with everything.
always great service
I have been taking my vehicles to Borst for over 15 years. The staff is professional, personable, knowledgeable, friendly, and will address any of my concerns--no matter how trivial they may appear to be--with understanding and compassion, explaining everything in great detail. I leave there knowing that my vehicle is both safe and roadworthy. Thank you!
did the job well
The service was professional and Lori, the manager, was her usual helpful and courteous self.
I am truly impressed at the service i recieve from this facility. The staff is always plesant and very knowlegable of the needs for your vehicle and provides quality service. Way to go Lori and the staff at Borst Automotive!!!!!!
Lori and crew are always pleasant, professional, and easy to work with."
Staff are always friendly and helpful. Brandon worked me in as a drop off. Trust your work. One very small thing-someone left some trash on my front seat. A plastic bag from something.
Great job as always!
Great service. Lori helped me figure out what needed to be done for safety needs and Josh did it. Five stars.
Very friendly, knowledgeable, and helpful. They took the time to explain what and why work needed to be done. They took pictures of problem areas that need attention, showed me the old parts, and even tightened up some problems that were not part of the work being done. I am very pleased with their work and attitude and will definitely return if any other problems arise with my vehicle.
i recently had my Dodge Durango serviced before we drove it on a road trip to Kansas & back. My Durango has over 100,000 miles so i wanted to make sure everything was in good repair before we started out. There was major routine maintenance work that needed to be done with a car that has this many miles. We were very pleased after the work was complete, it drives & runs like a new car!! i love my Durango & plan to drive it many more miles, i will continue to take it to Borst Automotive to have it seerviced!!
Happy with results.
Work was performed competently and expeditiously. I am satisfied with the result.
The only thing I would have liked is for you to remove the peerform service on the console message.
My car's problem was intermittent times it would not start. After trying another shop twice, I brought it to Borst. The mechanic worked for two weeks, never giving up until he discovered the problem, loose connections on the ignition module. It's all fixed now, and I don't have to pray every time I start it!
I'm always impressed by the service provided and professionalism exhibited by Borst mechanics and staff.
I was very impressed with the professional approach at Borst. I have a 2004 Mustang that hasn't had any work other than the standard oil changes. I was impressed by the professional estimate, and the explanation by Lori of what was wrong. I will definitely bring my car back for "round two" of the repairs.
In shop servicing just fine. Disappointed to get my mail later in the day to find a Borst discount card after I had just paid some $190/
I have never been disappointed with the friendly, highly competent service at Borst. They are expert mechanics and always take time to explain what is needed and exactly how much it will cost before you commit. Their rates are competitive, and their work is guaranteed to please. I highly recommend them.
As usual, my experience with my latest trip to Borst Auto was great...
GREAT JOB AS ALWAYS!!!!!THANK YOU
As always, great service by friendly and knowledgeable people.
We feel Laurie takes good care of us and keeps our best interest in mind. Just wish the mechanic would have remembered to turn off the check engine light once he completed the work. I drove off and then noticed after passing the light at 22nd St. the check engine light was still on and had to return to the shop. But you guys are still the ones we trust to work on our vehicles!
This is the second time I have taken my car to Borst and both times the service provided was exceptional.I will not have my car serviced anywhere else.Lori and Josh are truly exceptional. Whenever the subject of automotive maintenance comes up, I recommend Borst.
The whole experience was convenient. From setting the appointment online to getting a ride to and from the shop. They even got the car washed for free.
Usual excellent repair work...Lori did a great job working us in, and provided information on needed work and cost......Thank You.....Tom Howard
That's right! Someone had eaten all but one of the awesome Otis Spunkmeyer cookies that are always available at Borst Automotive's customer lounge!
Outstanding job! Always going over and above what is expected. I love the complete expanations of the work completed.
as always, great service even with bad news!
excellent service - precise - fast - however, did disagree on some recommendations and high charges.
My second visit with Borst and again a very good experience.They are professional and quite confidence building with the PM being performed efficiently and knowlegably.The staff are engaging,the facilities well equipped and I left with satisfaction.
Our car needs the some work before we drove from Tucson to Mayo Clinic in Scottsdale. As usual the whole process was handled professionally and Brandon suggested some additional work that is needed at 75,000 miles. I know he would never suggest anything that was not required. Appreciate and honest opinion. Regards John Marus
Most cooperative as well as considerated of my "pot hole" problem and resultant danage. Thank you all for helping and repairing Ford.
Always friendly and efficient. Emailed me a $10 coupon which was nice.
As always the people at Borst treated me with kindness and professionalism. They do a top notch job and stand behind there work and go out of their way to make sure I'm keptinformed at all times. Thank you guys for the great service
After years and years of service to our vehicles, Borst has proved to be reliably excellent. We would not take them elsewhere.
This place is very professional and friendly. Excellent job on my car and will return for all my repair needs!
We always get great service and Lori is the best.She is always cheerful and professional.
JACKIE & RON A
excellent, courteous, informative & prompt service
We have used Borst for over 10 years as a mechanics shop for our cars. It is always reliable and dependable. This visit was no different than any other. The staff are respectful and do what they say. Thanks.
As always I was taking care of in a timely matter and was happy to hear my battery was still under warranty. The cost was low for the quick visit. Again, why I love taking my car there. I know I'm not gonna get the run around and they fixed exactly what needed too. Thank u guys
Thanks once again for your precise and excellent work "done right," and I don't even think I waited an hour this time! Thanks to each and every one of you who take your job seriously and strive to be the best at what you do! You are the best! Thanks Josh for your hard work once again and your expertise!Also for discovering the dead cell in the battery. A new battery was installed the following day from AAA, which I understand is really owned by Borst! Blesssings on all ya'll! Thanks for maintaining my confidence in knowing my car is in the best hands(-:"
great service and fun staff...thanks to u all
Lori West-you are wonderful to work with! Your team at Borst Automotive is absolutely the best!Pablo is always courteous and friendly when picking up or taking to somewhere. Brandon is professional at the front, Dougie is a mechanic who will explain things to you in layman terms and the entire team works well together.If you shop around, you will see prices are competitive and you cannot beat the service. I would not go anywhere else.
I've been to so many mechanics in my life, I just wish I had discovered Borst a long time ago. I've been coming here for six years and now. I've brought six different family vehicles of different brand and model years and Borst helped me keep up with the vehicles through their various maintenance needs and occasional crises.Borst is consistently reliable, honest, professional, and helpful. They stand behind their work and their reputation. The service writers always help me prioritize what needs to be done first out of all the things that are needed on the vehicle. Their friendly driver will even transport you to work or home.
As always, I received courteous, knowledgeable, caring service. Lori always explains everything so well, she and the technician communicate well together and the information gets passed on to the customer, Pablo is always a delight to receive transportation from and the oily mess that my leaking transmission fluid had made inside and outside my car was all cleaned up!
I have been bringing my car to your shop since I can't remember and have always had wonderful service. Thank you to the whole staff Marianne
AS always, dependable, reliable and friendly.
These are the only people that work on our cars. Both have 130k+ miles and still going strong.
These people know what they are doing. They have all been trained in mechanics, electronics, and public relations. They explain your car's problem and provide an accurate estimate of the cost. The job will be done right in an acceptable time frame. You can hire them with complete confidence. I wouldn't go anywhere else.
I really appreciate the service at Borst. Lori is always cheerful and explains everything, even an oil change!
Thanks for great service over the years.
They got my work done promptly.
The inspection of my aging Toyota revealed a minor brake problem and the need to replace 7-year-old tires. The car was returned tuned and washed to perfection.
Lori is great and super friendly. Josh is anexcellent technician, and I think he is one of your best if not the very best.As I pulled into your lot Josh met me, and Pablo was right there to take me home.
I have been using them for years with many different vehicles. Lori is always friendly and happy to see me! THANKS
Work was done timely and profesionally
the most professional, friendliest shop in town!!
As usual, service was great. I was told what was wrong and what it would cost. Car was ready on time. Lauri (spelling?) is a great service writer.
JACKIE & RON A
So pleased with the courteous & excellent service!
Always excellent service! Thanks for taking such good care of both of our vehicles all these years.
Always excellent service! Thanks for taking care of both of our vehicles all these years.
I needed service on my van, but I could not get there until after 5:30pm. They said ok! They just stayed until I got there at 5:40pm. Thank You!
There is a reason I ALWAYS use Borst Automotive. Quality work, done right the first time, every time.
Had an unusual event with my car and needed the expertise and kindness of everyone at Borst to handle the repair. Lori scheduled an appointment the day after I called and the repair was made while I waited. GREAT service and always with a smile!!
Made a repair to our AC system in our 99 Mercury. Repairs completed very satisfactorily in reasonable amount of time for a reasonable price. We depend on Borst for excellent care of our vehicles.
To the Owners of Borst AutomotiveI have come to Borst for several years and am always happy with the work done on my vehicle. This week, I came out on my lunch hour and found my rear suspension had given way. When I called the shop I had a conversation with Lori and she went and spoke with the mechanic who explained that it would not be safe to drive my vehicle in this condition, so Lori made arrangements for me to bring it right in and helped me make arrangements to rent a car. She is always going the extra mile to problem solve in difficult situations, in a pro-active positive manner. She is truly a GEM in your business and I hope you realize what a great a conduit she is between the customer and the mechanics,she comes through for me every time!!!Signed a very satified customer
Excellent auto shop. Lori is great!
A pleasure as usual. Love Brandon and Lori!! Always top notch service.
Brought the Kia in for an oil change. Turned out we needed new front tires. Got them put in. The whole experience was done in 2 hours. Thank you.
JACKIE & RON A
My sevice was tops to my Lexus.
I brought my car in last Wednesday for an oil and filter change. Service is always great and I seen Brandon become more confident in his role. I was there his first day and he has become a major asset to Borst. Wise choice in hiring that young man.
This must sound like a broken record - the service and car and personable attitude is always excellent - I can't imagine that anyone would say anything opposite of that!I am always pleased and thanks to all of you that make it a pleasant experience to bring my car in for service or otherwise. Thanks especially to Josh for keeping this malibu running. Every so often I'm thinking it's time for another car - but keep holding on to this one as long as ya'll keep her running and the cost is acceptable. Thank a real whole bunch!!!
I always know when I go to Borst they will do their very best and get my car in top condition to keep me safe.
Borst's front desk staff--Lori and Brandon--are always professional and polite, but especially kind. With our 84 year old Mom, Lori goes above and beyond, serving her coffee and getting her settled while Brandon and I hash out details. Their demeanor with Mom and us (her daughters) always assures Mom that everything (needed repairs on her car) will get worked out. Especially helpful is the itemized list of repairs they present in writing to the customer. The repairs appear in order of most necessary first. This has helped our family budget Mom's needs (she is on a small monthly pension which we supplement). We appreciate the thought and organization behind this kind of business management. And we certainly trust the work that the man behind the scenes--mechanic--does. But we especially appreciate the owner's good sense in hiring people like Lori and Brandon---Thank you all--Josie and Lillian on behalf of Mom (Maria Borbon)
They were very clear in explaining the services rendered to the vehicle. The vehicle performed very well afterward.
I like the way they explain thoroughly what you need and draw a picture to better communicate with the customer.
So glad I found Borst. They do business how business should be done; polite, efficient and informative. Nothing but good things to say about my experiences at Borst. Brandon and Lori are top notch.
I have always recevied the best professional service at Borst Automotive
Got me in and out quickly.
Service and the people at Borst are, as always, great!
JACKIE & RON A
My recent visit was friendly, timely & helpful. Thank you for your doing such a good job & the extra services you provided.
They stick to their estimates. They explain what they are doing, and every person there is knowledgeable. Great shuttle service, too. I wouldn't go anywhere else. A five-star outfit.
As a long-time customer, I can testify that Borst has always been completely reliable, honest, thorough, knowledgeable, helpful far beyond the basic requirements, welcoming questions and giving clear explanations of all services. What more could anyone ask? A 5-star and totally satisfied customer.
As recommended, I went to Goodyear for the two tires that were "too cracked to repair metal removal that caused slow leak (dash light alert). The tires were repaired without charge and they were checked as OK not requiring replacement. The Goodyear staff also adjusted the change oil alert to off - this was overlooked when oil was changed at Borst.
Brought my car in for oil change and discovered my rear brakes need to be replaced. They were able to change the oil and filter and replace my brakes in 1 and 1/2hr. I really trust their mechanics and truly believe I wan't ripped off as they are a AAA rated TOP SHOP!!
Fine, except they always seem to find something to "fix" above the Lube & Oil.Lori is very 'with it' technically.Plan to continue with the shop. Thx.
Very pleased with service and attention given to my vehicle, the best I've ever been given.
I am very happy to have my GMC truck fixed and I certainly appreciate the extra effort of the staff.
See above as I would not go anywhere else unless forced by warranty
Lori is an excellent manager and she is always courteous. the mechanics are experienced and they are always ready to answer questions.It's a great place to go for car-care!
Thank you to Lori for her patience and detailed explanation of services needed! The mechanics restored by grandson's truck to perfect condition in a very timely manner.
As before, you do a marvelous job for me.thank you so much for your courtesy and willingness to accomodate my needs.AAA members are well served at your shop.
Having our vehicles serviced at Borst is a real pleasure. It's worth the extra time and effort for me to drive 15 miles, one way, to have this done.
Nice and quick work on heating problem....It works fine now....
Our car service at Borst over the past decade has always been stellar and we have full confidence in them. However, they need to find a way to clarify, specify or itemize on the billing invoice the use of discount coupons so that it is more clear about what has been deducted. I found myself confused. It is also unclear what "shop supplies" charges are for.Otherwise, we are very happy.
As usual, the service was excellent. Everyone is always very courteous and the workmanship is highly professional. Thank you.
As we get to know each other better, and what we both expect out of the relationship, it will be fantastic, Brandon did an excellent job filling in for Lori.Thank you so much for everything.OscarAAA
as usual, everything was excellent
Outstanding as always! On time every time.
You all do such great work!! I prefer Borst because you ALWAYS demonstrate INTEGRITY and do such thorough work. Lori is so knowledgeable and remembered my name after only a handful of visits!! Excellent customer service, and always reliable service on my vehicles! Thanks, Borst!
used a groupon and had additional services performed. Lori was very pleasant and helpful, as always.
Always great service and personnel. They are honest in their inspections and professionals in their work. Can,t ask for more.
I feel that having a reliable vehicle is very important. Having a dependable and reliable service team is just one less thing I have to worry about. The team at Borst takes care of my car and in turn takes care of me. I appreciate that. Thanks for all you do!
Once again, Lori and the gang provided excellent service for our car. Found the problem and fixed it. Now runs smoothly. Thank you, Borst.
excellent, honest service best in town
I would like too state how happy I am that the people at Borst Automotive for the wonderful job they did on my custom Jeep Willy. They were very friendly and professional. They went above and beyond to make sure my Jeep was fixed properly. They were able to fix a problem that stumped other mechanics thank you you have a customer for life.
Thanks for the always prompt service and great work
Just had my oil and filter changed on Friday (1/13). As usual I was greeted with a smile and addressed by my first name. The new employee Brandon? seems to be comfortable in his position. Of course no one can match the bubbly personality of Laurie. Reagards, John
I always receive great service from Borst. I will be back for any of my car repairs. Keep up with the geat work - Thanks for the free car wash!
Quick, professional, appreciated the lift by Pablo to a meeting while the work was being done in the shop. Lori always goes the extra mile to explain the 'whys' of needed repairs & maintenance. Wash job was great.Can't beat the popcorn, either...
Thank you, Lori, Pablo, and the Borst Automotive service team! The repair work on my 2000 Buick Century made all the difference in the world! It drives like a brand new car! Count on me to be a returning customer!
JACKIE & RON A
great, courteous service. Thanks so much.
Very calm, very customer friendly. Thank you. You have a nack. :-)
I have never been disappointed. They are expensive, yes. BUT, most importantly... they are honest and do excellent work.
Excellent customer service; extremely polite and courteous. I was in and out in less than 1 hour.
I keep record of ALL WORK DONE IN MY CARS DURING their LIFETIME, I want to pay a fair market for labor and parts. So far I am glad with the results...I ask for all discounts posible or take special offers. Borst detail statements and garantees are a must for me....and of course keeping my car running properly!! Staff :very, very helpful!I like the coffee there too.
Great service as usual. Always a good experience
Awesome as usual!!!! You're the best, Thanks!!!!!!!!
Honest, good service. My car is running smoothly. Thank You!
JACKIE & RON A
Great,reliable,courteous service. I recommend Borst to anyone who will listen. Thanks
It is always a positive experience dealing w/the people at Borst. THEY ARE HONEST. I've been a customer for about 8 years. You are treated kindly and they explain things to you. Coffee & cookies are a treat. They provide a ride home or to work if needed at no cost or you can wait if you prefer.
We just had a four wheel alignment and oil change. You are always really good. You do what you say. Thank you.
I will need to return to Borst because the repair of the back hatch still acts the same even though I spent quite a bit to have it fixed. I am so busy this time of the year that it is hard to make it over.
Borst squeezed my car in at short notice.I was worried about the freezing nights predicted for the week. They checked the antifreeze,found that a small whine in the cabin was a failing AC/heater motor, and had to send for a replacement, but were done fixing it by the end of the day.They clearly explained each item on the bill, and were pleasant and courteous as always.
made it to Oregon...1561 miles from Tucson to Portland...no problems. Car definitely "highway-ready"
their reviews, AAA discount, location and honesty brought me to Borst automotive. not only were they professional and knowledgable about my car, but they gave me a fair price and did a great job with my repairs. everthing was clean and nice. i no longer have to go to the dealer....i've found my awesome local repair shop!
I was down at your shop on Monday, Tuesday and Wednesday getting two different cars serviced and Lori was very helpful and consciencious of my concerns.
Excellent and accurate service with a smile! A genuine pleasure to do business with Borst Automotive!
I cannot begin to tell you how well I was treated when I took my vehicle into Borst Automotive for maintenance. The employees there are by far the most friendly I have ever seen. I was treated as though I was the ONLY customer they had, even though their were many others that day. The only word that describes my experience there is AMAZING.
always a great experience! will continue to use Borst for all of our vehicles.
As always, with confidence in the capability of the team at Borst - I am totally satisfied with the excellent work on my car! From the checking in to checking out after the necessary work is done! All with good attitudes too - as it shows they enjoy what they do best. Thanks mucho!
great service and nice people!
Lori West makes this place great!
I can count on Borst to be punctual, thorough, and well-organized--unlike so many other businesses I deal with. Our appointment was for a 9:00 AM oil change and general check up and by 10:00 the car was ready; however, Lori took an additional 15 minutes to explain clearly the mechanic's thorough report. This report allowed us to plan for upcoming repairs (critical for those of us on a tight budget). Lori's personable and meticulous manner is evident in the smooth running of the front office. We appreciate a courteous smile and friendly business-like manner.
Our company truck has been serviced by many companies over the years, however never by one such as yours. Not only did your technicians assess and take care of every part of our vehicle, I was treated like a VIP by everybody there, especially Lori. (She's Awesome!) That was the best experience I have ever had at a automotive business. I will be back with my personal veheicle and Borst will be the only place I take our company truck from now on. Thank you Borst!
please accept positive evaluation, but you become too in sistent about # of words to send
Always well treated, but extremely slow wash job
This was my first visit at Borst Automotive, and Bryan, the assistant manager, was very clear and honest in explaining the work needed on my car. I came in for an oil change, but left in a safer car. I will be coming back to have additional work done and to get my oil changes in the future. I feel that they really care about customer service and going the extra mile.Thank you!
Been in tucson 3 plus years, been thru a few shops out here until i found BORST. Would not think of going to another shop for service. I am incline to say that borst is the top shop in tucson.
Brian was very knowledgeable and helpful. I used an e-mail from you (thank you!) for a $19.95 oil change and 30-point inspection. This was for the Beetle. On the same day, 10/21/11, we found a Toyota Tacoma for sale. We brought it there for the thorough $135 inspection (not the less expensive inspection you also offer). Again, Brian was great, and so were your techs. We bought the truck with peace of mind in knowing it has no major problems at this time. In negotiating the deal, we used the report to have the dealer take care some of the suggested maintenance items. These alone were probably worth the cost of inspection, plus now we know what still needs to be done. Most of all we had the confidence to go through with the purchase.Thank you, Borst!
Borst has a nice location with a professional staff. They provided me with estimates for work that i felt were +/- accurate. They are not the cheapest mechanic, but when it comes to your car cheaper is not always better! They even washed my truck for me!
They have treated me right time and again. They always take the time to really explain everything so that you fully understand the service they did and what they recommend. They are very honest and do quality work. I recommend them to everyone!
wonderful as always. really appreciated the loyal customer coupon too.
Service was completed on time. My temporary vehicle need was provide.
Just purchased a new (used) truck. brought it in for it's initial Borst "Wellness check'. Service writer Brian took extra time to go over some fine points in respect to the vehicle of which I was no aware .As well he answered questions of importance in respect to my non familiarity. Thanks to Brian and your group of which I have a high regard.
Always professional, on-time and what I have requested. Good job by office and shop.Kathie B.
Borst services all of our vehicles and we've never had a problem with any of them. They provide professional and relible service you can trust. They have never tried to sell us anything we didn't need. Having them give everything a once-over whenever we take a vehicle in provides us peace of mind. Wouldn't trust the vehicles to anyone else.
I took my car in for a simple oil change. 30 minutes later, I received a phone call that during the regular inspection, they noticed a problem with a tie rod. They explained the pros and cons, and I asked them to repair the problem.As I was planning a long driving trip the next day, I was pleasantly relieved that a problem had been caught before I hit the road. The competent, caring people at Borst may have saved my life.
I basically only get oil changes to my truck and at 162,000 miles, I noticed a lot of little things happening that required some work.Borst performed diagnostics, worked with me every step of the way and came in on budget for the repairs.They went long and ended up getting me a complementary rental for the weekend to replace the truck under repair. Great service and I will continue to com to them.
Lori is a pleasure to deal with. I appreciate the service notice you send.I just got the Prius in February 2011. I was surprised at how expensive the tune up and other work was. I guess that's inflation.
Borst has always provided us with excellent service and their work on our Toyota was great. as usual. No beter place in town!
As always, just great!! Thanks again
JACKIE & RON A
Great work on the Lexus
Our 1999 Mercury Grand Marquis is still running like a new car. On the highway it gets 24 MPG. We give major credit to Borst Automotive which keeps it in reliably tip-top shape each time we take it in for service. We've used their truly excellent service since the car was new, and for our other vehicles as well. Top recommendation!
I have been going to Borst Automotive for alot of years and always very happy with the job they do taking care of my vehicle. The Staff there is wonderful, I will not trust anyone with my vehicle other than them.
I have Recommended Borst Automotive to all of my friends!
Great service; courteous, always professional.Appreciate the special interaction with Lori West and the Shuttle Driver, Pablo.Nice car wash, too.
great service as always and super friendly too
excellent as always 5 star-car wash folks are slowpokes
We are getting ready for a quick trip to Sante Fe and Lori took care of us at the drop of a hat. Always enjoy the "Borst Experience".
Brian and the guys were wonderful. Having my truck for a few days, but they found the problem (thank God it did what I told them it was doing every so often!) I feel really comfortable with all of you and will definately be back. Thanks Everyone!
Another tuneup on my 01 Chev truck and Doug Oliver, master tech, was up to the mission...Appears he corrected all needed items requested by me, and found couple things needing work...Please thank him for me and front desk lady, I think Lori was her name...Always a pleasure to work with you folks...Tom Howard
you did good one more time Reply from Borst Automotive: Thank you very much!
I was very happy with both my treatment and the work done on my car. Lori was, as always, extremely courteous and informative. The opportunity to get some shopping done with a ride to my favorite book store also made the wait quite painless.Pedro was a very nice and courteous person as well and he was informative about the company.The final plus, though having my car serviced by the best, was having the car washed while I was away.
Service was top notch as usual.
The folks at Borst always treat me with the utmost respect. They provide me with options, and never pressure me into having any work done unless there is a safety issue. They respect my wallet as well as my intelligence. I even had a listing of upcoming work that should be done with estimated cost so that I could budget appropriately.
As always, it is a pleasant experience to visit the Borst shop. Everyone in highly professional. They "take a look" at any problem I come in with that is over and beyond the scheduled work. This is a reliable yet affordable auto shop.
work was done efficiently and and quickly...staff was a pleasure to work with Reply from Borst Automotive: Thank you
Hats off to Lori who accommodated my untimely arrival.Though I had missed my prearranged date for service work. She cheerfully windowed me in with out so much as a brow beating.I almost can't wait to bring our other truck in.
Consistent excellent service, done on time and work completed.
Hi. We came in with for an oil change and attention as the check engine light was on. It turns out that the engine light was on because the gas cap had not been turned enough time. We had the coupon for the discounted oil change. To find out about the gas cap was $75. I wish that had been cheaper.
I was pleased with their professionalism and standing by their work. They even cleaned my car.
Excellent service as always. Thanks
thorough detailed report w/ great suggestions given after an oil change. thank you Borst for being so complete.
Will not take my car anywhere else.
Thanks for helping us out on short notice. Appreciate the great service. Reply from Borst Automotive: It was our pleasure! Thank You very much.
GREAT, VERY GOOD AT WHAT THEY DO.
Laurie was great and very efficient. When it was all done (ahead of time) I had an excellent running and clean truck to take to emissions.
I had a trusted friend look at my car after a borst mechanic told me that I had many needed repaires. My friend told me that everything they stated needed service did in fact need service and the charge was very fair. It is nice to be able to trust a mechanic! Reply from Borst Automotive: Thank you for your trust
awesome as always...doesn't get a 5 just because the work was not finished on the day I brought it in. But, I was given fair warning.
Lori and Bryan were very professional in explaining the status of my van. Bryan gave me a "heads up" on work needed at my next appointment. Got my fill of popcorn, too.
Always get high quality service, repairs and customer service. Car wash was an extra bonus, as is the coffee, cookies, popcorn and water! What a great place to hang out and my car likes it, too!
Everything went according to schedule and I was out on time and my vehicle looked great, as always!
I HIGHLY recommend this place to anyone with any car trouble or needs a tune up. I don't live in Tucson anymore and I still miss their great service. The people are friendly and you get free popcorn, cookies, and soda if you wait in lobby. They would explain what was going on with my car and take me right up to my car and show me what it looked like underneath. They are patient with questions and really explain things well.
I like how friendly, and informative the staff is. I like that the waiting area is neat and tidy. I try to ignore the freshly baked cookies. Way too much temptation
My wife and I have been loyal customers of Borst Automotive for many years, even before move to South Swan Rd...Never a problem with appointments and many times, when a serious problem comes up, they always find time to work us in...Carla is the BEST...Our daughter now is proud to be a customer also....Highest recommendation to any who might ask...Best regards......Tom Howard , Tucson AZ
Service was great as always!!!!
these guys are always great! my car is ready for a great roadtrip this week!
Borst has helped me keep my car running for several years now. This last service, where I got new tires, was so simple for me. Brian, the new service consultant, was very professional, just like Carla and Lori. Carla is fantastic in explaining exactly what my car needs,and friendly - Carla is a sweetheart. I haven't worked with Lori before, but she is always happy to help me.I really thrust all three of them, along with your great mechanics. Thank you for having such a nice and professional shop.
Plain and simple, no complaints.
You can't. I trust them completely.
I always go to borst for my oil change when I don't have the time to do it myself. They always do a fantastic job, unlike other places you can see the difference when you look at the dipstick. Also when you get your oil changed they look over your car and give you a "heads up" on other things that may need attention without high pressured sales pitch to repair a non existant problem. Best thing is the car is done right and done at the time it was promised. Thanks Borst
I was very pleased with the quality of service and attention to details. The tech did a comprehensive check of all systems, it gave me the awareness of needs of the car.
As usual, the service and work done was above my expectations. Now that our children are growing and driving their own cars, they also will be going to Borst. We trust you to take care of our vehicles!
I had no doubt that when I had my car in three months ago it needed everything they were recommending. While I had to take a moment to decide if I was going to take their advice and spend the money, I was confident that they know their stuff. I went ahead and let them do the recommended work. My car is paid off and if I keep it in good shape it could last another 200K. I don't want another car payment for years to come so I might just as well invest in preventative maintenance. Besides, in the end, you get what you pay for. We invest in our cars; we might just as well invest in the maintenance of our cars too. The atmosphere is not too terrible, they offer coffee, soda, water and cookies and popcorn all day, along with a variety of magazines. So if you're stuck and you have to make a few hours of it at least you're comfortable.
I have 3 vehicles that I take here that were previously only dealer maintained. They are an 88 BMW, 93 van and 05 Suburban. They now all run better than when I was taking them to the dealer! I am willing to do whatever is recommended by the staff since they never will do anything that is not necessary. They do not over sell. I have other cars out of state I wish I could bring here, they are the BEST!
I go because of Lori. Okay, I go for the rest of the staff, but Lori remembers me from the moment I walk in.... she greets me by name, always has a smile and a good word, she just makes my day. I first called Borst 2 years ago when I had first moved to Tucson, had purchased a smart Car, and needed a regular mechanic I could trust. I called regarding oil changes.... so many places told me they would not even look at the vehicle, even the Mercedes dealership in town told me this.... and Lori told me, right off the bat, no hesitation, that the mechanics at Borst had been trained for my vehicle and would be fully able to take care of things. And they have. When I had an accident, the insurance company said I needed to bring my vehicle to a mechanic they had selected, but I told them, "No, that place told me they could not change the oil in my car, so how can I expect them to fix my vehicle after a crash?" I went to Borst, they completed the repairs, they did everything right the first time, they calm me. What more can you ask for in a mechanic?"
Hi. We're preparing for a road trip and came in for an oil change and tire rotation. This was done as well as some work on the front brakes.I have trust here. I value that more than anything. Thanks again.
I have now used Borst on two separate occassions and have been perfectly satisfied. They are professional, thorough, and the staff is warm and friendly. I would definitely recommend them to others.
My car didn't shift for me. The staff checked the car immediately and completely and found nothing wrong. Now I am comfortable driving it. They told me what to look for in the future. The staff is always extremely friendly and knowledgeable. There is transportation to and from home. And there is pepsi
I found Borst through Groupon. I went in for a check up and air conditioning. They provided a detailed list of everything that they checked and told me and showed me what to look for in the future to keep my car running great. The garage was spotless and the staff is extrememly friendly and knowledgeable.
Thank you for all the little things. I enjoyed the ride to my office and a pick up to get my suv. The smile when I opened my wallet. have a great day !
As always, excellant service, good humor, relaxed atmosphere, confident that my car is in good hands as well! It is always like coming home, knowing you'll be taken care of in the right way. Thanks Carla and Lori for your professional, light hearted and kind and sweet attitudes always. And Josh for another job well done!!
JEAN 7 MICHAEL M
Very expensive but great service.
Something else that I forgot!!!! When I switched to synthetic oil I was told that I would be changing from three to five thousand miles between oil changes. The last time I came in.....the mileage was set at five thousand miles. This time, it was set at four thousand miles. WHY THE CHANGE??? WHAT EXACTLY IS THE RECOMMENDED PROCEDURE????" Reply from Borst Automotive: "Sorry about that, 5000 is the correct mileage. We will send you a new oil sticker for the windshield.
Always feel like Borst takes care of me with honesty - from the front desk staff to the technicians.
I got wonderful service from beginning to end.It is always nice to be greeted by name, the paperwork for my appointment was already out on the desk, I knew exactly what was going to be done, I got a delicious cookie and a ride home. Then I got a call that the work was finished even earlier than I expected, I was picked up to go back to the shop. I found out that the price was a little less than I had been quoted and I was shown my timing belt which was in terrible shape. I left knowing that I had probably averted a disaster by not procrastinating any longer on getting this job done. It was a completely satisfying experience.
As a return customer, I knew to expect great service, but my second experience far surpassed my inital experience at Borst. They always go above and beyond and find the smallest ways to help out. From washing my car to having it ready when I needed it by - Borst is definitely the best car maintenance shop in town. Fair prices and friendly staff make me a very happy customer.
Great Service.......Backed up guarantee. Very Professional
Terrific service and great people! Love the charity encouragement too
I get my 2003 Corolla serviced about twice a year, and usually end up significantly poorer. That's nevertheless cheaper in money, danger or time than buying a new car - or having a wreck - or being stranded on a back road with a dead cell phone. I'm a techno-idiot around cars but the repairs recommended seem justified and not cosmetic. The office personnel and driver of the taxi-car are always friendly and cheerful. I rely on Borst.
Habitat LOVES Borst...Thanks for your always professional service. WooHoo!!!
I have always been impressed with Borst's staff who serve their customers as if they are family.
Service is great as usual!
Borst has always been a professionally well run business. The staff members are friendly but most of all very knowledgeable. They inform you what needs to be done on your car, makes suggestions but there is never the mentality to push the client into doing something right then and there. The discounts from AAA are very helpful and their success can be seen by the plaques covering the wall. Will continue to use them.
I found Borst through Groupon but wasn't sure if I wanted to stay with them as I'd never been aware of them before. Since then, my own experiences have been very good and I've heard of friends who've gone there for years. I'm happy to have finally found an auto shop I trust.
One is always treated most professionally. Since there would have been a delay in the delivery of air filter, another appointment was set up. I didn't have to ask for that. Appreciate the way the staff recognizes need. Thank you
For convenience, I dropped by vehicle off the afternoon before and a polite chauffer drove me home. The work on my van was performed the next day... on time, per the agreement and with a shiny car wash (and my always-favorite soda and bag of popcorn). Everyone is so friendly and concerned about my needs & vehicle safety...
Borst has serviced my vehicles for many years. It's always a pleasure. Staff are friendly, knowlegeable and courteous ALL the time.
Again, Borst Auto and the great team of Carla and Josh have made my 2002 Suburban perform like a new car. Thank you and I look forward to the next time.
This company is very attentive to it's customers needs.
"The service was good, I have no complaints."
Always a pleasure to work with upfront Borst staff...
I had a positive experience Thank you
Thank you it was a painless experience!
Very Friendly staff who were well informed. The shuttle driver was also great and a good driver.
have a great staff Thank you
"The service was friendly and excellent and everyone, especially Laurie, Josh and Tyler were very helpful."
run in a very business like and friendly manner. great servicethanks
The service was thorough and good. I feel like Borst staff really have my best interest and safety at heart.
"While I did not plan on spending$1,300 yesterday, your mechanic did emphasize there was a safety concern if hte repairs were no completed. Also offered to show me the worn out, replaced parts. Very honest."
BETH OR ROY K
"As a women I dread car repair shops, but at Borst I am treated with total respect while my car is repaired with care. Thank you Borst !"
I came in on a Groupon for a oil change and a inspection. They gave me a ride to work and would have picked me up but I got a ride back. They gave me a print out of everything that need to be done to my van. I can see why they got voted best automotive shop in Tucson. Now I just need to save up for the work I need done!
friendly - thorough - comfortable waiting area
"Customer service was great, will go back for all of my car needs. I have already referred friends and family."
so much for the truck donation
You always make us feel confident in our vehicle to carry our family through town or on a long trip. Thank you!
"I have solid faith in Borst that they will attend to my car's needs. I am grateful for the pleasant place to wait and believe it or not, the current magazines. Carla is always great."
"Was more than satisfied with the amount of time it took to completre the work. I , also, thought the price was reasonable."
Its a pleasure doing business with your Company! That really takes care of buiness.
Good work and service, personnel friendly and professional woul recommend to others"
Anonymous Oil change performed while I waited in comfortable surroundings.
Borst found potentially dangerous problems with my car that I would have had no way of knowing until it was too late. I know my son is safe driving a vehicle that has been serviced by Borst!
"I am very confident in the service and expertise of Borst as always. It is evident they want to do their utmost best in maintaining the integrity of their business and practice. Always even when some things are out of their control, they are doing a great job in good relationship with their customers and I realize some customers may be hard to please. I continue to trust them with doing the best work on my car and being very personable and friendly!Thanks again"
got in on time and out in 45 min. Pleasant staff with smiles!
love you guys!!! You are the best
Borst is dependable and flexible.
CAROLYN & BRUCE S
Mr. J Gould did a fine job and the car wash was much appreciated. And thank you MS Carla!
Business - very professional. Solves problems quickly and handles all maintenance professionally. High trust level.
In addition to fabulous customer service Lori clearly and patiently explained the issues with my vehicle.
"I first went to Borst since AAA rated in highly and I have been satisfied with explanations; the desk personnel are friendly and helpful. The work is done timely. I do not understand internal organs of the vehicle so, for the most part, rely upon the accuracy and honesty of the front desk personnel and those who do the work. So far so good."
CAROLYN & BRUCE S
First rate in all respects
“Very helpful staff, prompt, reasonable prices."
"You were right on time, friendly, and your AAA company did everything it could to keep me as a AAA customer."
Lori is ablility to explain in "lay mens terms" what my auto problems are without making me feel like a fool. Coffee and cookies are a plus.
"Friendly, expert service. I like the fact that recommended services are included with each visit."
"The people and the service that I got when I came in was great. The mechanic showed me exactly what was wrong with my car and Carla helped me understand what it all meant. And the cost came out to be much less than I expected, too."
"My sister takes her car to Borst because of a recommendation from her boss. I really was impressed of the professionalism, friendliness and super cleaniness of the business. I will also recommend Borst. Top notch!! Edilia"
"I came in because another shop told me I needed a power steering part because it was leaking. Borst looked at it and found the leak to be a small fitting. Instead of paying what I expected, I was charged pennies and saved several hundred dollars. THERE IS AN HONEST SHOP IN TUCSON!"
Such consistently great service by super friendly people
The Service and Personel were great
"Excellent work, good communication, and honest work."
"Very good, as usual; Lori is a gem!"
"Borst was quick to resolve my issue, at no cost since it was a followup problem to a visit the day before."
Super easy and confidence building!
Just want to wish erery there a MERRY CHRISTMAS
"Friendly staff, efficient and professional service. I will recommend to friends."
I was able to schedule an appointment easily. I arrived and was able to get a ride to work and back at the end of the day to pick up my car at no extra charge! They even washed my car for me! A little more expensive than other shops but worth it for my car.
"I?m impressed by the performance of the shop. The customer service by Carla was great, and the mechanical expertise of the technician is great as well."
Seems like you guys care as much about me as you do my car! Thank you for fixing my car correctly and maintaining it as well as you do every time I come in! You are a bit more expensive than some places but I love your warranty that no one else has! Thank you for all you do!
"Appreciate the professional guidance to prioritize needed maintenance and repairs, so that work could be staged financially and planned"
"From my first conversation with Carla to the thank you card left in my car by Josh, my experience with Borst Automotive was the best experience on a personal and repair basis I have ever had. I (almost) can't wait to bring my car back. One small but outstanding touch (and there were too many to mention all of them) was the special coffee maker and warm chocolate chip cookies--Can you believe this from an auto repair facility?!!!"
"Lori was prepared and ready for me- very professional and effecient. Pablo was a great driver and has a wonderful attitude. Everyone was efficient, professsional, and full of positive attitude even when working long days- teh same people were still there at 6:00pm that I saw first thing in the morning at 7:30am"
Borst Automotive--3-month oil change & general check-up.
Laurie did a great job and I would highly recommend her in the future.
“I've been coming to Borst for yrs--can't remember when I started . This time, I even got a car wash before I picked it up. Thanks"
"I really enjoyed my experience at Borst. I chose to stay in the lobby while my car was serviced and the two women at the front desk were, without fail, kind, helpful and genuinely nice to every single person that walked in. Such a nice change from 'normal' customer service."
"They were excellent in getting me in. However, it took longer than I thought, not enough communication on when I could come and pick up my car. Also the price was very expensive! Especially compare to the others around town. Not very happy at all. I needed to take my car somewhere else that could fix it for less."
Appreciate your promotional offers
I always feel as though my car and concerns are of the upmost importance to the staff at Brost. I am treated with repsect and as though I am intelligent - no one talks down to me or minimizes my ability to understand the wokings of a mechanic.
"I went in for an oil change & got a whole lot more, Honesty. Tyler who worked on my Suburban pointed out items that needed to be addressed & he was right on a couple of items I didn't. I took it home checked it out again he was right on! Finally a repair facility on the Eastside I can trust.I will continue taking my vehicles to Borst. Thank you Borst Staff your Awesome!!"
"It gives me confidence knowing that you really back up your work and make good your word of guarentee. I trust your work and capabilities in keeping this old car running! I appreciate so very much you Carla, Lori, and Marv and all the team there! Especially Josh too, who the last two times has worked on the transmission! Thanks for the free notepad on the seat Josh! May the Lordbless you all with a true HAPPY THANKSGIVING! I GIVE THANKS for ya'll!Cheryl Ciresa"
A good experience for a change
"From the time I made the appointment by E mail to delivery of my sparkling clean car,I was impressed by the fast effecient service. Esoecially the front desk and waiting area"
"We can always depend on Borst to give us quick, highly competent service whenever we need it. Repairs have always been done correctly, and the car "comes home" all fixed and shiny clean from the car wash next door. (If you need a ride to home or work, they provide that too.... both ways. That has helped us several times.) Great service. We'd recommend to anyone."
No problems...no complains. Above and beyond.
always good, friendly and timely"
I feel secure in driving my car knowing that Borst has thoroughly checked and repaired all aspects of it.
"From the time I brought the car in until I picked it up, the staff was thorough and honest, and the work was top notch. Their communication on the problems and the recommended solutions was outstanding. I'll be back (just hopefully not too soon!)"
I have been taking my cars to Borst Automotive for over 10 years and I have always been extremely happy with their service. Great group of people!
Cordial and complete. Accomplished requested service and inspected and suggested maintenance work needing attention in the near future.
“Second repair of a no-start problem within two months resulted in a nother expensive part. But the manner in which Borst gives you the diagnosis is professional and righ to the point. They're very serious about what they do, and they do it well. I have taken five of my vehicles to them, and have always been satisfied."
"Carla, Lori, and Mark do a marvelous job. We hope you don't change much of how you operate. We drive 14 miles, one-way, to get to your shop. It's worth the trip."
I'm operating on trust here.
"Oustanding service,front office personnel very professional"
"Employees are courteous, informed & want to make your visit worthy of calling again or referring a friend."
"Great facility, great staff. Very courteous."
"As usual, the service AND the front office were super fine.And to top it off, a nice car wash really made for a pleasant experience."
I appreciate the time taken to make sure my extended warranty was used to help in the payment
My Blazer was fixed in the time frame I was given. Louie called me when they figured out what was wrong with it and made sure I could afford the service before they continued. I find that very refreshing and honest. I will be back
"I went to Borst for an oil change because of Groupon. I really liked the service. Meticulous service, clean lobby, and fair prices. My girlfriend and I have found a new shop for our vehicles.Ruben Pimentel"
Took great care of me and my vehicle!
"I was taken care of uon appointment time, every cost was explained before starting - it was accomplished timely and the receptionists were particularly helpful and very friendly. A good happening."
once again borst provides reliable and very good service. karla is the best. thank you.i can always count on you all.
"Always read to meet my emergency. Quick, reliable and trustworthy."
"The courtesy, punctuality, and expertise at Borst is highly professional.The reception is always friendly, and nobody ever seems to have a bad day. Great business!"
I was given a ride home and I was even offered a ride back to Borst when the work was completed! The strong recommendation from AAA as a top repair facility really increased my confidence about the quality of the work being performed.
Very prompt and good quality work. Lori took care of everything I needed and more. Will definitely come back in future.
"How refreshing to find a business, where you are not an established customer but you call with a service problem and they welcome your business that day! My vehicle and I have found a new home. The very best in service is what you will find! I will be telling everyone, not just a friend. Thank you Borst Automotive!"
"Usual fine service although my car is under dealer warranty and I can get free oil and grease jobs free, continue to take my car to Borsts."
I've been bringing my cars to Borst for over 10 years and I always get wonderful service.
BOB & ROBIN S
This is by far the best car repair facility we have ever dealt with since coming to Tucson in 1973. Wish we had found you and your terrific staff sooner!
"The ladies at the front are very knowledgeable, and emphasize with yocur problems. i have a durangoo which is approaching 190k, and i plan to keep returning to Borst to push my durango toward 300k! I've been in Tucson since '86, and this is the firsttime Ive developed a sense of loyalty to a car repair service. It's a nice feeling! In part I thank AAA, as it was their approval of borst which led me to you! Tuscon need more Competent and Satisfaction-oriented shops like yours! Keep Up The Good Work! Nuri"
Please see review below. This is not intended for general public.
Both are always friendly and efficient and my car is done on time as promised. I respect the choice to be closed on weekends even though it means I have to take vacation to get my car serviced.
"Though the problem required three visits to remedy, everyone was persistent in attempting different solutions, to include internet searches for similar problems. This proved to assist with the final resolution of the problem, which was a front wheel rotor issue. Though many hours were spent finding the solution, I was only charged for new parts installed. The labor costs were provided by Borst."
"Borst is always fast, dependable and always looks out for my safety when they work on my vehicle."
calling in for appointment pleasant and quick Time spent for service quick and on time. Office ladies very nice and answered any question
"I can say that I am totally satisfied with the service I received and the friendliness and helpfulness of staff. I primarily worked with Carla and she certainly is a star! You have pure gold in her!! My situation, I think, is unique. Even though my problem was not resolved, I do believe you all did an honest and hard job in trying to ascertain the problem. It is unfortunate, for me, that it cost me over $600 and now have a new fuel pump I didn't need. And, the problem still exists with the car. Although I know you all did your utmost to ascertain the problem, the fact remains that it has not been resolved; I am not happy about that. Every time I get in that car, I wonder where it's going to strand me next. Or, when I go out in the morning to head for work, if it's even going to start."
"My alternator went out on my way out of town, so I had my car towed to Borst using my AAA account. Borst got to it right away: replaced the offending part and charged the battery up. Part of Borst's service is to provide transportation both from there to your home (or work) and back again once the service is complete. That has made a big difference in my being able to take my car in for service or repair with fewer hassles. Another excellent feature is the AAA discount. Makes having that AAA card especially worthwhile! This is an exceptionally friendly, professional business and I highly recommend it."
Very helpful from beginning to end. They kept me informed about the repairs and the cost.
Friendly staff and I always am confident the workmanship is first-rate.
"I always have a good feeling and experience bringing my car to Borst for service. I feel confident of the work done on my car that it is done with expertize and that you know what you are doing! When I have noticed something that I have a question about in the way anything was done - they get me right back in and stand by their guarentee. Trust is important, and Borst has proven their trust to me - so far so good!!"
"great work as always, thanks so much"
experience very positive and service exceptional
Borst consistently provides the highest level of service of any repair facility and is particularly well-priced when compared with dealer charges. An added bonus: extremely friendly staff.d
"The facilities are very clean, customer service was excellent, courteous and friendly staff, fair prices."
The people at Borst are kind and helpful. They have your car done right and on time just like the sign in front states. Best of all they didn't perform any unecessary work. I thought i needed brakes but they said they were still in good shape when they easily could have charged me for new ones. I highly reccommend them. Shop is clean too!
The problem with my brakes was a quirky thing. It took three visits before it was fixed and took the experience of the entire shop in trying different solutions. Persistence on the part of Lory and the mechanics accomplished the task and have solved the problem.
They seemed to be a highly professional group. I am happy to have found them.
"always taken care of. know that the work is done right, just feels safer to drive my truck after i leave. thanks"
Keep up the Great work Very professional & neat
"Fast, friendly service. The credit card machine went down while I was there; instead of making me wait, she urged me to go on about my day, then called me later for my card info. Highly recommended. "
Awesome service! Thanks for keeping my car safe!
Great service! I can get my oil changed any where - however these guys replace burnt out bulbs (at no charge) I didn't even know that wasn't working- and washed the car!
"Borst always treat me very well and do not seem to take advantage, like many places do, of my being a female who is very limited in vehicle knowledge." true Check engine light was on. While checking it they found that pack rats had definitely been enjoying the wires under my hood. So their work was cut out for them as to what to do. The work was done in a very efficient manner and when they had to keep it over night for more work a loner was issued to me for my use.
Excellent as always....
We bring both of our older model cars to Borst and they have always been fair and honest with us. Great service ! Fast service and prices are competitive . Definitely a trustworthy repair shop here in Tucson! I will continue to use them in the future !
Excellent Service! Thank you
BEEN TO PINETOP AND BACK ---- A-OK !!!! DAN GOOD JOB !!
What can I say; We have used Borst since we bought our Kia Soul from AAA Auto Sales in 2012. the service is always top notch, reasonably priced and on time. "
"It's always exceptional, from the greeting when you enter to the ""see you next time"" when you leave. You leave with the confidence the service was done right. It's all about trust!"
"I recently moved into the area and was looking for a nearby service center so I bought a Groupon for an oil change and inspection and was very pleased with Borst. I have found the nearby shop I was looking for! They did the oil change, an inspection (older vehicle starting to need lots of front end work), rotated my tires and even changed a burned out reverse light at no extra charge! First impressions are strong and they made a great one." Reply from Borst Automotive: Mark welcome to Tucson and thank you very much for the review. We look forward to seeing you in the future
Excellent & expedient work. Would strongly recommend & refer.
Lori was very patient in explaining all the details & working out ways to take care of my vehicles needs. Also thanks for the car wash..much appreciated. true I thought Borst Automotive not only did a great job but were friendly & thoroughly knowledgeable. They made sure I understood all that was going on.
Great service and value. Thank you.
Thank you Lori for all your help and concern. I appreciate it. true As always Borst Automotive did a wonderful job servicing my car. They found the problem for the wet spot on the floor on the driver side immediately and fixed it. The shuttle service and courtesy vehicle they offer are an added plus. I come down from Utah twice a year to get my car serviced.
The staff there is excellent
Service was GREAT! Very satisfied.
Lori, again thanks for everything. You were correct...what a difference the new shock absorbers make. What I thought was a rough 1 mile road to our home now seems like driving on I-10. If all goes well, we will see you next year for our annual servicing! As usual Lori & the Borst Crew did an outstanding job servicing our two automobiles @ 1/2 the price of our Mercedes dealership. All the parts, including the replacement of 2 rear shock absorbers, were OEM or better quality. Customer service can't get any better. Even though they are at the other side of Tucson, we'll NEVER get servicing anywhere but Borst! "
Reply from Borst Automotive: Great to hear thanks for the Review.
John Quick service. Good experience.
Reply from Borst Automotive: Thank you.
fuel pump had to be replaced along with the fuel filter. This was done in a timely fashion and some minor pack rat damage to a line in repaired at no cost. All the employees I dealt with were professional and friendly. true My pick-up had trouble starting
Excellent service by Lori and the team! Thank you!
Reply from Borst Automotive: We aim to please! Thank you.
Was not told how long the service would be. So I didn't know I should have called for a ride. Very small waiting room. They were nice enough but constantly busy.
Reply from Borst Automotive: I'm sorry that it took longer than normal for your vehicle service. We have added a lube technician to keep this from happening again.
Lori was super helpful - I prefer to get quotes and schedule things through email so I have it in writing and she was quick with responses and addressed all my questions. I asked when I could bring my car in to fix the AC she said they could take it the next day and she got the parts that night so it would all be ready to go. They even cleaned the car for us! And the office smells really good for some reason.
Reply from Borst Automotive: Thank you for your review
2 hours for an oil change. Really? Reply from Borst Automotive: We are Sorry that it took so long Diane. Usually our oil service and vehicle inspections take 45 min. to an hour. In your case you asked us to diagnose the 4 wheel drive indicator light being on and that is what took the additional time.
Thank you Borst. "We had a ton of work done on our 1990 Oldsmobile 98, and everything was completed very professionally, what a great place for auto service!! And the gem is that they work on older cars!!"
Reply from Borst Automotive: Thank you for your confidence in us
Thank you and the Borst Team Steve. "We were very satisfied with our first experience with Borst Automotive. \nThe day before a trip I noticed the smell of leaking coolant in the engine compartment. Borst Automotive worked us in,did a complete inspection, made the necessary repairs and had us on our way that day.\nWe are now back from our trip. Needless to say, our car performed flawlessly.\nThank you Borst Automotive! "
Reply from Borst Automotive: "Thank you for your input, We appreciate your confidence and look forward to a long relationship."
"Excellent, reliable service! A business that is very customer oriented."
Great job and quick. thanks.
I was very plesed. My car received prompt and then quick service after I brought it in.
Reply from Borst Automotive: Thanks Ralph!
Done right and on time
I called in as a last minute oil change and the staff was able to fit me into their schedule and perform an inspection as well as I was reaching the 60K mile mark. The shuttle service and its driver, Ken have a positive outlook and is very friendly and a safe driver. I like the personal service and my service advisor, Steve answered all my questions. Very helpful.
Reply from Borst Automotive: Great to hear, glad you had a great experience. Thank you.
I'm really pleased with my first trip to Borst, the manager is awesome and very helpful. I feel confident in their recommendations, which were explained to the point where I was able to prioritize what needed to be done immediately versus what could wait. Very professional but friendly atmosphere.
Reply from Borst Automotive: Thank you for your review.
Lori was very professional, gave us the big picture and then we decide what was needed to meet our plans for the vehicle. Thanks.\n\n
Wrong tires...lost whole days plans with no vehicle. Frustrating...
Reply from Borst Automotive: Sharon, I'm so sorry for the mix up on the first set of tires for your vehicle. We did get it corrected and installed the correct tires later that day. This should not have happened. I'm going to send you a gift for your inconvenience.
To Mark(who worked on my vehicle from start to finish),Thanks Man...I hope to have a long lasting relationship with Borst because of the level of service YOU and Lori provided. Thanks again from the Jarman Family
Had a problem with a dragging front left brake, steering sensitivity, and clunks when I was driving. Borst found all the problems, fixed all the problems (the first time), and now my car drives like new. I would highly recommend Borst for all of your car repair and maintenance needs. I have been using Borst for 16 years, and would not take my cars to anyone else. I am one Happy Customer. Thank you for being part of our family for 16 years!
Excellent service. Shuttle is greatly appreciated. Second year customer. Very creative mechanics capable of solving anything. Glad I found them through AAA.
Reply from Borst Automotive: Thank you for your business and the review.
well done. excellent service as always. pleasure doing business with a very professional organization.
Reply from Borst Automotive: Thank you.
Very great service and very professional. Left me impressed. Thank you Borst team.
Need Air Conditioning Service for Air Conditioner Not Working. Borst found the problem, a leaking Air Compressor, which they fixed. They also found and fixed a couple of other minor issues that needed fixing. I have been very satisfied with the quality of work on my cars at Borst. They do it right, warranty their work, and take that extra mile, where necessary to ensure the customer's car problems are fixed.
They were professional and prompt w their service. We were even pleasantly surprised that it was washed and vacuumed. Thank you very much
Excellent, as ever, and multiple options for further service needed. You couldn't ask for a better team!!
"Very happy with service. Borst auto mechanics diagnosed a problem that I had with my van, and had asked the dealership repeatedly about, with vague & dis-interested responses, & problem persisted. It is a definite pleasure to be dealing with intelligent mechanics & responsible business practices. "
When I walk into Borst, I will be cared for the best possible way even though I might have to be referred to Jim '\nclick Ford. I can depend on their diagnosis and went from there for cooling on Ford Hybrid replacement Ford Explorer. I trust her advice and appreciate that you weren't able to handle replacement of Ford Explorer. She deserves accolade. raise. and flowers. Joan DiGiovanni
good service i know i can trust you guys
Service was prompt & courteous. Steve explained exactly what was done & recommended additional services to be performed. \n
They replaced my starter motor and did their usual excellent work that I have come to expect from them. I've never had to return with an issue on one of their repairs.
I was very pleased with everyone there! I did not even have an appointment, but they took the time to get me in.. Thanks!\n
They were able to squeeze my oil change into their busy schedule. Friendly service especially the shuttle service
LORI (& TEAM): THANKS AGAIN FOR THE GOOD (FRIENDLY AND PROFESSIONAL) SERVICE! NURI
Many thanks Lori for always being there for me. I have recommended Borst and Lori to anyone who ever talks about needing their car repaired. I have appreciated Borst since AAA referred me to you several years ago.\nLori is the best and a pleasure to work with every time I have had to bring in my car. Your mechanics always do a great job with my Honda .Ken is a great driver and picks me up when my car is ready and gets me to work on time when I have to leave my Honda.\nI appreciate your honesty with repairs and for helping me keep my Honda running.\n\nSincerely,\n\nLinda
Thorough inspection of vehicle and Steve took the extra time to explain the specifics of the additional work needed
Borst Automotive listened, heard, were complete in their assessment. Did not have all the answers but explained why. They completed their work within a few hours. Everything was comprehensive the price was right for a second hand auto assessment. I also thought that the repair critique was extensive and a bit pricey. However; that would not stop me from returning to this shop albeit with some adjustments.....
The guys at Borst Automotive are incredible. I was put into a sticky situation with my 20 year old jeep wrangler overheating while visiting in tucson for the weekend. In one day the guys pulled together and replaced my entire cooling system by the end of the day; which allowed me to get back to phoenix safely and to work the next morning. I am so thankful Jaybee's recommend Borst Automotive to me. I could not have asked for a better team to be my hero's.
Both service and the service reps are thorough and accurate about what is needed for keeping my vehicle in top condition. I have always used the car services at the dealership for the make of my vehicles. My mind is now changed for certain. Excellent all the way around, each and everytime.
Very impressed with and appreciated Lori's knowledge and explanation of what was found to be going on with my car and the recommended repairs. Borst team seemed to be very thorough with the work they performed. We still have one unfinished item to take care of (out of Borst control) but have no doubt it will be resolved without any issues. Really enjoyed the shuttle ride and conversation with Ken. Thank you Borst team!
you all have a very Merry Christmas and a great New Year. Sending hugs and many thanks, Dixie You are always very helpful when I come in there and I've never been displeased with the service.
Very courteous, knowledgeable staff. Things took a little longer than I expected but was satisfied with things overall.
Great service, as always.
A SPECIAL THANKS TO STEVE BAILEY.... true THE VEHICLE CAME IN FOR REPAIRS ...THE ENGINE DIAG WAS DONE THE\nSAME MORNING ...AND THE REPAIRS COMPLETED THE SAME DAY AT A GREAT...PRICE...\nTHE PEOPLE THERE WERE GREAT...THANKD AGAIN...CLIFFORD G....
Always have friendly staff and the best service. Eventho I live far they are worth the drive! Thank you!
I had a used truck sent to Borst Automotive for a pre-purchase inspection. Steve was great to deal with. He was courteous, easy to work with and kept me well-informed about what was going on. The work was done quickly and the pricing appears reasonable."
I have brought my car to Borst for over a year now. They always do a quality job.
Had a few questions on an issue but they kept at it to get a resolve. Very pleased with that follow through.
Thank you sooooooo much! Jeep us running beautifully. Didn't get the photos yet. This is the second time Lori has saved the day! Honest comunication...whats not to love.
I know my car is in good hands when I take it to Borst. Lori always answers all my questions that I have about my car service. Thank you
They are the best in town. I have 3 cars that they maintain for me, one is 27 yrs old. I trust them completely and highly recommend them.
Thank U thank U thank U thank U you put my mind at ease it was a wonderful experience and I'm so happy to have found you\n
Friendly & matter of fact! Reply from Borst Automotive: Thanks
Fantastic service as usual! While I was there more than one person stopped in just to say Merry Christmas to Borst employees. Have never seen that anywhere!
I was impressed with their customer service in the explaining of what was being done to my car and making sure it got fixed. They did a great job and even got a car wash with it! What a deal!
Great service. I can always depend on Borst to do a good job and alert\nme to any potential problems. Thank you.\n
On time, friendly, expedient service as usual. I wouldn't trust my car with anybody else, especially with a dealer.
It's a pleasure to deal with Lori and the folk at Borst again. Always first rate service and a desire to keep things right on my 18 year old F-150.
A down to earth and friendly facility that lives up to the AAA rating. true Always great service. Service advisor needed to verify a recommendation that was suggested by mechanic .
Thanks Lori and the Borst team for taking care of my car. You are the best in the West. Excellent repair on the trailing arm bushings ,thanks Doug for getting this done for my Honda. There is no sound from the rear of my car and it feels much stronger.
n Always the job is done correctly and courteously and any any additional discoveries communicated clearly and shown, if necessary, before the work is done.\nThis time Lori showed the leakage in pan with the mileage and years on the vehicle it was needed. Thank you Lori.
Borst, as always, took great care of my car. Their service is always very professional, and personal. Lori is the best at explaining what is going on with the car, why repairs are needed, and where they are at in the process. I never feel pressured to get work done, and I'm always happy when I leave. THANK YOU BORST!!!
I like the way borst keeps me informed of cost and when my car will be finished. Staff is pleasant and greet you with a smile. The driver who took me home is always pleasant. I am glad I was referred to you guys.
not was cheerful and friendly and most helpful. my truck was ready a half hour before promised. Thank you very much
Went in for a regular oil change, and dealing with the Borst crew is always a pleasure.
Communicated issues well. Great service
The work and service are excellent
Great and fast customer service. Friendly and sociable courtesy driver. Thanks for your service.
Thank you for the excellent service, Steve B. You were professional and thorough throughout my entire experience. I am referring everyone I know to you! Mechanically, my truck has never run better!! Thank you all! Excellent and timely service! Steve, my service writer, was exceptional during the process and kept in excellent communication throughout the experience. My truck runs like a dream!!! Thank you, Borst Automotive
Fast, friendly service at a fair price.
Very knowledgeable, helpful and professional
Great place and people.
I appreciate Lori's attention to detail, and ability to explain things in a way that is understandable to someone without mechanical knowledge.
Thank you to the staff for making our car safe and always in the best repair. From the staff at the front desk to the men who fix every issue we might have, Thank you all. I love that the waiting area is so clean and nice with hot coffee or a cold soda as well as a bottle of water, it is all just part of the service. I have been using Borst Automitive exclusively for repairs to my Lexus for the past 4 years. I am more than satisfied with the service I receive. I am able to get an appointment quickly for things as simple as an oil change or as complicated as a wiring issue. They research their contacts to get the very best price on parts and their knowledge of repair is the best I have seen in Tucson. I trust them implicitly and love that my car is washed and polished when I pick it up.
Oil leak repaired in a timely manner and expert manner
Small oil leak still persists. All other work completed .
All was very good service. \nOnly issue: Steve said he did not have the 'test data' for me at checkout, and would email it to me: he asked me for my email, which I gave him, but it never came...\n\nThanks,\nJohn\n
The service was wonderful.. Absolutely above and beyond!!
The work done is fantastic - my car is running even better than ever !\nI'm delighted with your service and will be a returning customer for sure...
Excellent service. Lori takes the time to make sure she does the best for the customer. I highly recommend this service provider. Thanks, Lori
You were great. Thanks
Excellent service and work as usual...Lori remains the best....
Thanks Steve! Excellent customer service! They really do a though check of your vehicle,\nIf your not satisfied, they will recheck your car and try to figure out\nWhat the problem is. They had total respect for my 01 jetta, and as a woman, \nthey showed me what was needed, what was done, and answered all questions.
Every thing was great. Will use shop again.
Service was great. Tavo 'to the rescue', again.
Love this shop. Great service with AAA. Will definitely use again.
The work is done in a timely manner. Receptionist is very nice.
Excellent service. Their reputation is generated by their history.
The crew at borst are excellent
Thank you, Lori I was very pleased with the people and the service\n
Steve, the gentleman who assisted me was courteous, professional and pleasant, even before he took my money. Ha! I felt confident my vehicle needed only what he estimated. The wait was short, the magazine selection alright and, hey1 They had hot popcorn. \nI might break my car on purpose just to go back.\nSeriously, Thank you.\n
Great, as always.
Excellent personalized service, as always. Thanks
Always a good experience\n
Steven was a professional .in every way. Thank you for the coffee, water & chocolate chip cookie. Thank you for your service. True Aaa.member will share the service with others. \n
First-rate customer service...to me and all 4 customers I saw dropoff or pick up their vehicles. I had a 1pm appointment for an oil change; drove off the lot at 240pm after a Mobil-1 refresh, and a full checkup. I received valid recommendations without added 'fluff' that could boost a bill. I will return to have my vehicles serviced in the future. ~George~
Service is satisfactory.
Would have liked the diagnosis to be done faster so the work could have started sooner and I could have gotten my car back more quickly.\nReally liked Ken, the pick up driver! Very personable and polite.
Staff is friendly and knowledgeable. Clean waiting room with complimentary refreshments and friendly prompt shuttle service.
Thank you , Lori and everyone involve in our car services, We are keeping our loyalty to your business because I love my old car and I trust your advice. I always think that Lori try very hard to give the best service. I can also said that everyone there is very professional. I like the fact that repairs are explain very well. I am a record freak about repairs and every time I record something that is done in one of the car I found the explanation in Borst receipt clear and acceptable.
I honestly wouldn't trust my vehicle with any other shop. . .
my appointment began on time and efficiently completed
Great services and friendly people. Thanks Borst!
Lori is the BEST! She is always so friendly and great at explaining what the status of our service or repair is and why. Give her a RAISE! :)
Tip top customer service and maintenance on my car as usual. Couldn't be happier with Borst.
As always, service and work were great! Please note that I have a different email address.
As always, fast friendly service. Thank you!
Great service, as usual! Lori is great.
Very friendly and efficient. Happy with the experience and did not know they give a free car wash with service.
We have been clients of Borst Automotive for many years. They do a reliable, highly competent job, and their diagnostics are right on. We wouldn't consider going anywhere else.
Lori is an excellent professional. I trust her advice Very good service, I request a service before a trip and I got a review of all car's issues in detail
thank you so much for taking care of my car problems, Lori you are a very nice lady thank you again. great service very professional and very friendly staff keep up the good work
Good overall experience. Quick analysis of issue and prompt repair.
I have never been treated to such A+ service from an automotive shop. Every part of the experience, from the phone call to the checkout, exceeded all my expectations. Thank you for treating me and my Subaru so well. Looking forward to seeing you again!
Very accommodating and courteous service and work is always top notch.
you for taking good care of my four-tired best friend. My car loves going to Borst, and so do I. All of you are friendly and helpful, and take really good car of my four-tired best friend.
Outstanding as usual!
Pretty good service. This is my first service and I would return again. I can also better judge the service when I return.
excellent service as always.... kind and courteous attention!\nthanks!
This was a great experience. From start to finish the team at Borst kept me aware of every part of the repair and found parts for my car which are no longer made. The team went so far as to deliver the vehicle door-to-door because my wife is ill. Thank you Borst Automotive Team. :)
Thanks, Lori, you're the best! As always, my experience with Borst Automotive was superb. They reminded me of my email coupon for a $13 discount off my oil change. They noticed my wipers needed replacing and they washed my car for free. I have only had good experiences at Borst. I have recommended Borst to many of my friends and they are happy with their experience, too.
excellent as always
Lori. Thanks for your awesome service.
thanks to all who helped me out excellent service excellent experience from someone traveling thru and living in another state costs were reasonable
Excellent service always. Thank you!!
The true test of the character of a company is how they react when things go wrong. Borst has always handled these incidents with professionalism and courtesy and have always worked to make it right.
Thank you guys for such great service and looks like you washed my truck as well. Thank you My first experience was because I bought a Groupon for an oil change. I had such great service i decided to try them again when I needed my AC fixed. They lent me a car to drive while mine was being worked on. Great people, I highly recommend.
Lori's the best. Got right in at scheduled time for an oil change. Pulled out 45 min later feeling my car is in tip top shape. Most places claim they have a 28 or 32 point check but Borst actually does it. Thanks for the good service.
Borst has always done a great job when servicing my Saturn Vue.
you Lori to you and your team for taking great care of my car and giving me peace of mind when I drive. Awesome service every time.
Many thanks to Lori for working my truck into your busy schedule.... Usual great job by all at Borst Automotive....Thank you
Guy, I'm so sorry to be late. Something unexpected came up. You all are the greatest. you made me feel at home. Thanks for the coupon off card. As far as I know - that is the first. That really impressed my husband. He has a Dodge Truck and babies it. He will be in when the time comes to have thing done and I will be back. Thank you all so very much. You were the answer to our prayer. Marion Thayer Received a mail coupon thru my work place. Great timing, for my AC went out. Lori was great. She set me up to come in a few day later.WOW!! Wes was great with taking the time to explain my problem, time involved and the over total, including the discount. Ken the courtesy drive, was a blast to talk with. The service was the best I've had in a long time. Even my husband and nephew were so impressed at what I had to say, they are going to stop in and have their oil change, etc done. The service - hospitality and price is the best I've experienced in a long time. FMT
as usual I got friendly, professional service from Borst which keeps me coming back to them to keep my Jeep Wrangler in safe driving shape
Lori is so knowledgeable and such a professional! Love her! Thank you! Margie Filson Jerry Bobs, Inc. I can't thank you enough for being my ""master mechanics!"" I recommend the entire Tucson community to use this professional establishment. They are so courteous and friendly! I have trusted them with my H2 Hummer and my C6 Corvette for years!
WORK WENT FINE AND THANKS FOR ALL YOUR HELP.
I always get personable, friendly,service in a timely way and of highest quality.
On time, on budget and everyone friendly and courteous as always